Help Center
FAQ
The payment methods provided are:
Credit card (Visa, Mastercard, Maestro, American Express, Diners Club, Elo, Discover, JCB)
PayPal
Shop Pay
Apple Pay
Google Pay
Each payment is 100% secure.
The green padlock on the address bar confirms the use of encrypted systems for each transaction.
Furthermore, the details of your payments and related information will neither be visible nor stored on the site.
The Gift Card will be sent within 5 minutes of confirming the order.
Enter GiFT CARD BALANCE located in the footer.
Inside your Account, enter the Gift Card section.
Our face masks are not medical devices.
Yes, it's possible to request the addition of a sewn label bearing your initials, name or your pet's name.
Our purchases are final and do not provide for returns in the event of second thoughts or errors by the customer; for this reason we invite you to check the order report carefully before confirming it.
However, in the event you received an item damaged or not conforming to the one you ordered, we will gladly replace it at our expenses after the claim has been verified and accepted.
The refund claim needs to be initiated within 48 hours after product arrival.
To activate a refund claim you need to:
- Create an account or Log In if you already have one
- Go to "My Orders", find the related order report, select "Contact Us"
- Select "Return/ Exchange" from the item "Reason for contact" and tell us the reason for the dispute, attaching one or more photos showing the error/damage and the purchase receipt.
If the claim is considered reliable, we will provide you with free return instructions and we will issue a new shipping, at our expenses, of the correct item, only after we have received the returned product.
If
the product received is incorrect and/or damaged, please contact us
within 48 hours.
It generally takes 2-3 business days for order processing to ship.
We make every effort to fulfill orders as quickly as possible.
Pre-ordered items are also processed within 2-3 business days of arrival at the warehouse.
In 2 ways:
1 - Orders placed successfully will receive a confirmation email that will include a tracking number with which you can check the status of the shipment of your order.
2 - TRACK ORDER is a feature available inside your Account.
The
tracking information will be available within 48 hours after the
order confirmation.
If
you do not receive the email, please check your spam box.
If not in the Spam, contact us directly at
contact@scaramuzza.shop
If you need assistance with your order, please contact us immediately at
Orders are final. If we can help we will.
However,
we will not be able to make changes to your order after it has been
shipped.
Shipment of your in-stock items may be delayed until your pre-order item is ready for shipping.
To ensure faster delivery of your in-stock items, we recommend making a separate order only for your pre-order items.
Always check and make sure you have entered the correct shipping address. We are not responsible for non-delivery due to errors regarding the shipping address provided.
If an order should return to our warehouse due to an address communicated incorrectly and/or incomplete, we will refund the full amount of the order, excluding shipping costs.
To have your products shipped again you will need to place a new order.
We therefore recommend the creation of an Account, from which you can easily access the last order executed and replicate it from there.
Our goods are entirely shipped from Italy.
We
ship both domestically and to a select number of international
destinations.
Shipping times depend on your location and chosen shipping service.
Our shipments originate in Italy.
We rely on Spring GDS shipping service and National Post Service of each Country of destination.
For express shipments we rely on UPS shipping service.
For shipments to Italy we rely on Chrono service.
All our orders are shipped from our headquarter in Italy.
From the moment the order is processed (usually 2-3 working days), the approximate delivery times are as follows:
Shipments to ITALY with Chrono service:
- ITALY: delivery by express courier usually within 3 working days.
Regular shipments with Spring GDS service and Post Office of Country of Destination
- EUROPE: delivery from 5 to 8 working days.
- EXTRA EU: delivery from 7 to 15 working days.
- UK: delivery from 4 to 6 working days.
Express shipments with UPS service:
- EUROPE: delivery in 1-2 working days.
- EXTRA EU: delivery in 2-3 working days.
- UK: delivery in 2-3 working days.
CUSTOM ORDERS
They are all made in our laboratories located in Italy.
Please add 5 extra days.
NOTE: We are not responsible for courier delays, that are currently pretty usual due to Covid 19.